Effective Date: 29th January 2025 Last Updated: 24th March 2025

Thank you for shopping with Allys.Beauty.

We want you to love your experience and products.

This Returns & Refunds Policy outlines your rights and our obligations under Australian Consumer Law (ACL) and applies to services, physical products, digital goods, and online training courses.

Please read carefully. By making a purchase, booking a service, or enrolling in a course, you agree to the terms below.

1. Lash & Brow Services (In-Person Appointments)

We take great care in delivering high-quality services. If you are not satisfied with the outcome of a treatment, please let us know within 48 hours of your appointment.

We do not offer refunds for:

  • Change of mind
  • Preference for a different style or technician
  • Failure to follow pre- or post-treatment care instructions
  • Results that vary due to individual skin, hair type, or aftercare

If you experience an adverse reaction or issue, please contact us as soon as possible. We may offer a free consultation or touch-up at our discretion. Refunds will not be issued without review by our team.

2. Physical Products (E.g. Lash Tools, Brow Kits)

We accept returns and offer refunds or exchanges for eligible physical products within 14 days of delivery, provided that:

  • The product is unused, unopened, and in its original packaging
  • You can provide proof of purchase
  • The item is not a final sale, custom, or hygiene-sensitive product (e.g. opened lash adhesive)

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

If the item is damaged, defective, or incorrect, please email us at info@allys.beauty with photos and order details. We will offer:

  • A replacement
  • A refund
  • Or a store credit — depending on the situation and stock availability
3. Digital Products & Downloadables

Due to the instant-access nature of digital goods (e.g. eBooks, digital guides, templates), all sales of digital products are final.

We do not offer refunds or exchanges for:

  • Change of mind
  • Compatibility issues
  • Misunderstanding of product features (please read product descriptions carefully)

If you have trouble accessing your files, we’re happy to assist you — please contact info@allys.beauty.

4. Online Training Courses

We want you to gain value from our training. However, because digital training materials are accessible immediately after purchase, we do not offer refunds for online courses unless required by law.

Refunds will not be issued if:

  • You change your mind after purchase
  • You do not complete the course
  • You are dissatisfied due to personal preferences
  • You fail to meet your local licensing or legal requirements
    If there is a technical issue or the course is unavailable for access due to a fault on our part, please contact us so we can resolve the issue or issue a partial/full refund where applicable.
5. Cancellations (Appointments & Bookings)

In-salon appointments can be cancelled or rescheduled by contacting us at least 24 hours in advance. Late cancellations or no-shows may result in:

  • A cancellation fee
  • Forfeiture of deposit or booking fee (if applicable)

We reserve the right to cancel any service or course at our discretion. In this case, a full refund or reschedule will be offered.

6. Australian Consumer Law (ACL) Compliance

Nothing in this policy is intended to override your rights under the Australian Consumer Law (ACL).

You are entitled to a refund or replacement if a product or service:

  • Is faulty or not as described
  • Is not fit for purpose
  • Fails to meet acceptable quality standards

We will meet our obligations under the Australian Consumer Law (ACL) in relation to major product or service failures. Where required, this may include a refund, replacement, or repair. Compensation for additional loss or damage may only apply in limited situations, as defined by law.

7. How to Request a Refund or Return
  • Please contact us at: 📧 info@allys.beauty Include:
  • Your full name
  • Order number or appointment date
  • Description of the issue
  • Photos (if applicable)

Once your request is reviewed, we’ll let you know the outcome and the next steps.

8. Refund Processing Times

Approved refunds will be processed via the original payment method within 5–10 business days, depending on your bank or provider. Shipping fees are non-refundable unless the product was faulty or the error was ours.

9. Contact Us

For any questions about this policy or to initiate a return or refund request, please contact us via our Contact Us page.